Delivery & Cancellation
All bookings and excursions made through marmaristravelagency.com are subject to the Legislation of Turkish Travel Agencies (Law no: 1618) and The Consumer Protection Law (Law no: 4077) which has recently received major amendments to harmonize with European Union Consumer Rights Legislation.
Making your booking
The first named person on the booking (the “party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By submitting the booking to us the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be over 18 when the booking is made.
Full payment or a deposit is required at the time of booking. If payment is not received at the time of booking, we have the right to treat your booking as cancelled by you. In this case, the cancellation charges set out below will be payable.
Payments can be made by all major credit cards with no credit card charge, or by PayPal secure payment.
All prices include VAT.
Subject to the availability of your chosen arrangements and receipt of all applicable payments, we will confirm your booking by issuing a confirmation email and invoice. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
We will also send you an email containing you excursions tickets which you can print out and bring with you as confirmation of you bookings.
Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. The prices on our website change from time to time due to movements in exchange rates and other factors. Subject to the correction of errors however we guarantee that the price quoted on your booking confirmation will not change unless you make an amendment to the booking details.
Issue of Tickets
Your vouchers will be emailed to you immediately after booking (certain exclusions apply). Full instructions will be given with the voucher as to how they should be redeemed.
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
If you or any member of your party has any medical condition or disability which may affect your arrangements or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details.
Alterations and Cancellations by You
If you wish to amend your booking once it has been confirmed please contact us as soon as possible. Please note it may not always be possible to make amendments. Where it is possible to do so an administration fee of £10 per amendment will be charged, together with any costs incurred or imposed by any of our suppliers in making the change. An amended voucher (where applicable) will be issued to you.
The original voucher will then become invalid and should be destroyed.
No refunds will be payable if the original voucher and not the reissued one is redeemed at the attraction/excursion concerned.
If we have paid you a refund in respect of the amendment and you subsequently manage to use the original voucher you will be responsible for paying that refund back to us.
To cancel a booking, please contact our office via telephone or email.
We will then issue you with a cancellation invoice by email. The cancellation will only take affect from the date that we issue our cancellation invoice.
Amendment charges are not refundable in the event of cancellation.
Cancellations made by you:
– Cancellations made 10 days prior to departure of the excursion will be fully refunded.
– Cancellations made 4 days to 3 days prior to departure of the excursion will be half refunded.
– No refund for cancellations within 2 days prior to departure of the excursion. You can easily change your booked excursion’s date / time or even swap it with another excursion, provided that we are informed about the changes minimum 3 days beforehand. There will be no fee for changing your reservation.
Alterations and cancellations made by us
In the unlikely event that your arrangements are significantly amended or cancelled by us before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us or (3) cancel your booking in which case you will receive a full refund of all monies that you have paid for the excursion and no more.
We do our best to organize our Excursions/Activities as they are described in our web-site, however marmaristravelagency.com does not accept responsibility for every detail of the excursion and reserves the right to cancel or alter all or any part of any Excursion/Activity without prior notice.
The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.
Passports and Visas
It is your responsibility to ensure that you have the correct passport and visas to gain entry to any country/attraction (where applicable). We cannot accept any liability if you are refused entry to any country or attraction etc as a result of your failure to do so.
Among our excursions only on the Rhodes,Kos Island,Samos Island Tours you are required to bring your passports with you on the day of departure.
NO VISA required for any EU citizens for travelling to Rhodes,Kos Island,Samos Island of Greece.
And there will be no Visa charge on your return to Turkey.
In the unlikely event that you should have any problem or dispute with an Excursion, please get in touch with us through e-mail: [email protected] or phone the operations manager on: +905432444897.
Our customers happiness is one of our priorities and we will do our best within our capacity to resolve the issue.
Any claim or dispute that can not be resolved amicably shall be determined in accordance with the laws of the governing country in which the Excursion or Activity took place. By booking an Excursion or Activity you agree to submit to this jurisdiction.